You'll be prompted to download your Jetpac eSIM immediately after purchase. Once downloaded, remember to turn on data roaming in your phone settings so that your eSIM can latch onto an allowed network once you're overseas.

Once successfully latched overseas, your data roaming pack will activate and you can roam without worry for the duration of its validity. Absolutely nothing else that you'd need to do. We also have our app that you can download to check your data balance and manage your account. We will guide you through each step along the way so you will have a hassle-free data roaming experience!

After your trip, hang on to your Jetpac eSIM. You can simply buy another pack when you're ready to data roam again, no need to redownload another eSIM.

Not traveling yet? No worries! You can still download your eSIM first, and activate it just before you travel.

Your data pack is valid for 3 months post the purchase date! It will be activated once you connect to a network overseas, and the data pack will last for the duration of its validity So pro tip, install your eSIM first but keep it turned off until you land!

We cannot provide certainty on network connections as it differs per location, but you will be experiencing LTE/4G connections and in certain places, 5G!

Yes you can! Please download our app after you purchase a pack, and proceed to install your eSIM. We highly encourage you to leave it switched off until you land in your travel destination to avoid the data pack activating.

SmartDelay is a unique service that offers complimentary airport lounge access in the event of a flight delay or cancellation.

You register your flight with the SmartDelay service before travelling (up to 2 hours prior to the flight's scheduled departure). If the airline announces a delay that meets or exceeds the qualifying delay threshold, you will receive a LoungeKey™ voucher that provides access to a lounge at the airport where you are delayed. LoungeKey™ gives you access to a network of over 1000 airport lounges worldwide.

Delays are based on 'gate' delay reporting from airlines and airports to FlightStats (our third party flight data tracker). Should FlightStats report a qualifying delay the system will issue the lounge vouchers. A delay can be made up of one single announcement or a cumulation of individual announcements adding up to the delay threshold.